Terms and conditions

Prices:
All prices are in Euro and including danish vat of 25%, unless otherwise stated.

Payment: Fashionfifteen accepts payment by Dankort/Visa, Maestro (3D), Visa - Elektron, American Express, Mastercard, Visa, JCB. Payment will be debited and cleared from your account, on dispatch of the goods. Fashionfifteens Webshop encrypts all information with SSL (Secure Socket Layer) which means, that unauthorized persons will not be able to read your account number or other information during transaction trough PBS. We reserve the right to have the total amount of the order paid by bank transfeer to Sydbank, Denmark. The order will be shipped upon receipt of payment.

Delivery charges:

FREE DELIVERY above 99/249 Euros of purchase. 

Ortherwise 9/19 Euros for delivery.
Delivery out of Denmark with UPS / GLS. Delivery in Denmark with GLS.

Delivery:
Fashionfifteen will deliver to you within 1-4 weekdays. We take the liberty of sold out goods and delayed delivery time from our suppliers.


Defect Items:
As a customer you have the right to return items with manufacturing defect. Items will be accepted if the goods are sold and delivered with defects that appears, within a period of 2 years. The defect items must be due to material or manufacturing defects. Cancellation and returns: As a costumer you have 14 days to regret your purchase, when purchasing goods by phone or by internet. If you regret your purchase in full, Fashionfifteen Webshop will return the amount of the goods and delivery cost.

Return of goods:

At FashionFifteen.com you have 33 days of return. Items must be returned to the following address: Fashion Fifteen, Niels P Thomsens Vej 3, 7500 Holstebro, Denmark. Please be noted we do not accept parcels returned by cash on delivery (COD). On returning defect items please state clearly the reason, this will enhance the process. The parcel must contain a copy of the invoice/order confirmation. Please always send your package return as a track and trace delivery. Tracking will then be possible and waives any doubt that the parcel has been received by Fashionfifteen.


Any dispute between Fashionfifteen and the customer is subject to Danish law.


Privacy Policy:


When you order items at the Fashion Fifteen shop, we register your name and address in our system to enable us to send you your order. When collecting personal data from the Fashion Fifteen shop, we ensure that it is always done with your consent, and that you are always informed of exactly what information is collected and why.


We store your information until you ask us to do otherwise. If you do not wish to be our customer anymore and no longer want to receive newsletters, please let us know by e-mail at shop@fashionfifteen.com  or call our customer service department on tel. +45 97 41 04 15.


We will not disclose your personal information to third parties, including other companies. The company’s management and customer service department have access to the information held about you. We do not store encrypted customer data.


We only disclose customer data via encrypted connections. As a customer registered with FashionShopping, you have the right to object to the registration at any time. You have the right to know what information is held about you. These are your rights under the Danish Act on Processing of Personal Data. If you have any questions regarding this, please contact FashionShopping by e-mail: info@fashionshopping.dk.


E-mail newsletters:


When you subscribe to our newsletters, you agree to receive e-mails from Fashion Fifteen regarding newsletters, abandoned baskets and information about items that are back in stock.  


You can unsubscribe from the newsletter at any time by clicking on the link in every newsletter, sending an e-mail to shop@fashionfifteen.com  or calling our customer service department on tel. +45 97 41 04 15.


We will not sell your e-mail address on to third parties.


Cookies:


To improve your experience, we use cookies to a limited extent. A cookie is a small file that is automatically saved on your computer when you visit the Fashion Fifteen shop or click on a sponsored link. A cookie has a short lifespan of approximately 30 days and is then automatically deleted.


Cookies help us to increase our understanding of how visitors use the Fashion Fifteen shop. Information relating to browsers, visit duration, page views, etc. is therefore stored. The information is gathered for statistical purposes only. It is not possible to track or save information that can identify an individual visitor.


In order to improve our website design, different designs are tested, etc. For this purpose, cookies are also used to determine whether changes should be made to the website.


In order to present relevant information to visitors, tracking cookies are used, which store data that allows us to display relevant products, texts and advertisements.


In addition to the Fashion Fifteen shop, Google and other marketing tools have the ability to access the information described above for internal data.


By visiting Fashion Fifteen, you consent to the use of cookies for the above purpose. If you wish to delete cookies on your computer, you can do the following: Select the “Tools” menu in your browser. Select “Internet Options”. Select the “General” page, click “Delete cookies” and then “OK”.


How to submit a complaint

Did we not live up to your expectations? If so, please contact Fashion Fifteen first, and we will do everything we can to resolve your issue.


 


A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority



Please Submit your complaint here - http://ec.europa.eu/odr. When submitting your complaint, please enter our email address: shop@fashionfifteen.com