TERMS AND CONDITIONS

Prices:
All prices are in Euro and including danish vat of 25%, unless otherwise stated.

Payment:
Fashionfifteen accepts payment by Dankort/Visa, Maestro (3D), Visa - Elektron, American Express, Mastercard, Visa, JCB. Payment will be debited and cleared from your account, on dispatch of the goods. Fashionfifteens Webshop encrypts all information with SSL (Secure Socket Layer) which means, that unauthorized persons will not be able to read your account number or other information during transaction trough PBS. We reserve the right to have the total amount of the order paid by bank transfeer to Sydbank, Denmark. The order will be shipped upon receipt of payment.

Delivery charges:
FREE DELIVERY above 99/249 Euros of purchase.

Ortherwise 9/19 Euros for delivery.
Delivery out of Denmark with UPS / GLS. Delivery in Denmark with GLS.

Delivery:
Fashionfifteen will deliver to you within 1-4 weekdays. We take the liberty of sold out goods and delayed delivery time from our suppliers.

Defect Items:
As a customer you have the right to return items with manufacturing defect. Items will be accepted if the goods are sold and delivered with defects that appears, within a period of 2 years. The defect items must be due to material or manufacturing defects. Cancellation and returns: As a costumer you have 14 days to regret your purchase, when purchasing goods by phone or by internet. If you regret your purchase in full, Fashionfifteen Webshop will return the amount of the goods and delivery cost.

Return of goods:
At FashionFifteen.com you have 33 days of return. Items must be returned to the following address: Fashion Fifteen, Niels P Thomsens Vej 3, 7500 Holstebro, Denmark. Please be noted we do not accept parcels returned by cash on delivery (COD). On returning defect items please state clearly the reason, this will enhance the process. The parcel must contain a copy of the invoice/order confirmation. Please always send your package return as a track and trace delivery. Tracking will then be possible and waives any doubt that the parcel has been received by Fashionfifteen. Any dispute between Fashionfifteen and the customer is subject to Danish law.

Privacy Policy:

When you order items at the Fashion Fifteen shop, we register your name and address in our system to enable us to send you your order. When collecting personal data from the Fashion Fifteen shop, we ensure that it is always done with your consent, and that you are always informed of exactly what information is collected and why.

We store your information until you ask us to do otherwise. If you do not wish to be our customer anymore and no longer want to receive newsletters, please let us know by e-mail at shop@fashionfifteen.com or call our customer service department on tel. +45 97 41 04 15.

We will not disclose your personal information to third parties, including other companies. The company’s management and customer service department have access to the information held about you. We do not store encrypted customer data.

We only disclose customer data via encrypted connections. As a customer registered with FashionShopping, you have the right to object to the registration at any time. You have the right to know what information is held about you. These are your rights under the Danish Act on Processing of Personal Data. If you have any questions regarding this, please contact FashionShopping by e-mail: info@fashionshopping.dk.

E-mail newsletters:
When you subscribe to our newsletters, you agree to receive e-mails from Fashion Fifteen regarding newsletters, abandoned baskets and information about items that are back in stock.

You can unsubscribe from the newsletter at any time by clicking on the link in every newsletter, sending an e-mail to shop@fashionfifteen.com or calling our customer service department on tel. +45 97 41 04 15.

We will not sell your e-mail address on to third parties.

Cookies:

To improve your experience, we use cookies to a limited extent. A cookie is a small file that is automatically saved on your computer when you visit the Fashion Fifteen shop or click on a sponsored link. A cookie has a short lifespan of approximately 30 days and is then automatically deleted.

Cookies help us to increase our understanding of how visitors use the Fashion Fifteen shop. Information relating to browsers, visit duration, page views, etc. is therefore stored. The information is gathered for statistical purposes only. It is not possible to track or save information that can identify an individual visitor.

In order to improve our website design, different designs are tested, etc. For this purpose, cookies are also used to determine whether changes should be made to the website.

In order to present relevant information to visitors, tracking cookies are used, which store data that allows us to display relevant products, texts and advertisements. In addition to the Fashion Fifteen shop, Google and other marketing tools have the ability to access the information described above for internal data.

By visiting Fashion Fifteen, you consent to the use of cookies for the above purpose. If you wish to delete cookies on your computer, you can do the following: Select the “Tools” menu in your browser. Select “Internet Options”. Select the “General” page, click “Delete cookies” and then “OK”.

How to submit a complaint

Did we not live up to your expectations? If so, please contact Fashion Fifteen first, and we will do everything we can to resolve your issue.

A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority .

Please Submit your complaint here - http://ec.europa.eu/odr. When submitting your complaint, please enter our email address: shop@fashionfifteen.com

In order to improve your experience, we use cookies to a limited extent. A cookie is a small file, which is automatically stored on your computer, tablet or mobile unit, when you visit the Altlingeri shop or click on a sponsored link. A cookie usually has a short lifetime, whereupon it is deleted automatically.

Cookies help us understand how you use the Altlingeri shop and store information about e. g. browser, duration of the visit, page viewings etc. The information collected is only used for statistical purposes. It is not possible to trace or store information about individual persons.

In order to improve our website design, we test different designs etc. For this purpose, we also use cookies to determine whether we should make website changes.  

In order to present visitors with relevant information, we use tracking cookies. Tracking cookies store data, so we can provide you with relevant products, texts and ads.

Apart from the Altlingeri shop, Google and other marketing tools also have the option of using information above as to internal data.

Below, you will find the individual cookies, arranged in several categories for better understanding and orientation.

The information makes it easy to see how individual cookies are used to improve your user experience, and ensure that you make appropriate choices to allow use.

If you want to change, control or remove cookies, you can do this via your browser. Below, you will find a guide on how the most popular browsers handle cookies, and how to configure your browser settings:

    Mandatory cookies

    A mandatory cookie enables use of our website and helps activate basic functions, for example access to relevant parts of the website and various navigation features. The website will not work properly without these cookies.

    Name

    Provider

    Purpose

    Expiry

    JSESSIONID

    secure.viabill.com

    Stores session data during a website visit, issued by Microsoft's ASP.NET Application, a framework for building websites.

    Session

    ASP.NET_SessionId

    .fashionfifteen.com

    Stores session data during a website visit, issued by Microsoft's ASP.NET Application, a framework for building websites.

    Session

    CookieScriptConsent

    .fashionfifteen.com

    a year

    __csok9507

    .fashionfifteen.com

    Save cookie statistics

    Session

    Functional cookies

    A functional cookie helps our website remember information. It ensures that the website works properly and looks optimally for you as a user, for instance in terms of language settings on the website.

    Name

    Provider

    Purpose

    Expiry

    NID

    .google.com

    Stores user preferences and information when viewing pages embedded with content from Google Maps.

    6 months

    Cookies for statistical purposes

    Cookies for statistical purposes help us as website operator to understand how you use the website. We collect and report information, so we can provide you with the best possible user experience.

    Name

    Provider

    Purpose

    Expiry

    __utma

    .fashionfifteen.com

    Collects data such as number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. This information is used by Google Analytics.

    2 years

    __utmz

    .fashionfifteen.com

    Collects data about where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from. Used by Google Analytics.

    6 months

    __utmt

    .fashionfifteen.com

    This cookie is not normally present in a default configuration of the tracking code. The __utmt cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmccparameter. This cookie is only written if you have added the_setVar() method for the tracking code on your website page.

    10 minutes

    __utmc

    .fashionfifteen.com

    Takes a timestamp of the exact moment in time when a visitor leaves the site. Used by Google Analytics to calculate how long a website visit takes.

    Session

    __utmb

    .fashionfifteen.com

    Takes a timestamp of the exact moment in time when a visitor enters the site. Used by Google Analytics to calculate how long a website visit takes.

    30 minutes

    _pinterest_cm

    .pinterest.com

    Used by the visual sharing tool Pinterest.

    a year

    _gat

    .fashionfifteen.com

    Used by Google Analytics to throttle request rate

    a minute

    _ga

    .fashionfifteen.com

    Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

    2 years

    _gid

    .fashionfifteen.com

    Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

    a day

    Marketing cookies

    A marketing cookie is used to track user behaviour across websites. The purpose is to display relevant ads and enable optimal user contact, making marketing cookies valuable to distributors and third-party advertisers.

    Name

    Provider

    Purpose

    Expiry

    id

    .fashionfifteen.com

    Used to support the advertising function.

    3 months

    SNS

    .fashionfifteen.com

    Used to collect a user's data for statistics.

    Session

    _pk_id.*

    .fashionfifteen.com

    Used to track anonomous data for statistical purposes and to trigger individual events within the boxes.

    2 years

    fr

    .facebook.com

    Used by Facebook to deliver a series of advertisement products such as retargeting, for collecting anonymized information about the users visiting the website, and for measurement of performance.

    3 months

    SNC

    .fashionfifteen.com

    Used to collect a user's data for statistics.

    2 years

    _pk_ses.*

    .fashionfifteen.com

    Is used within a session to group page views for statistical purposes tracking boxes and exposures.

    30 minutes

    IDE

    .doubleclick.net

    Used by Google DoubleClick for re-targing, optimization, reporting, and attribution of online ads.

    a year

    Unclassified cookies

    Cookies, which are not yet classified, are on this list. We constantly work with providers of these cookies on giving you the best possible description of what they are doing and their purpose. If we are unable to complete this task, the cookie will be removed from our website.

    Name

    Provider

    Purpose

    Expiry

    www.facebook.com

    Session

    cmp223654013

    trackcmp.net

    a month

    Your consent applies to the following domains: .fashionfifteen.com

    The cookie description was last updated 10.08.2018